Our Services

Complete Logistics —
From First Mile to Final Touch.

We provide premium white glove delivery and full-service third-party logistics, backed by a nationwide infrastructure and a team dedicated to precision, professionalism, and care at every step.

Transportation

Delivery Service Levels

We don't just move furniture — we move experiences. Our delivery service levels are built to reflect the care, quality, and trust your brand promises. Whether it's a doorstep drop or full in-home setup, our trained teams handle every delivery with professionalism and attention to detail.

MWD Delivery Team

White Glove Delivery

Premium in-home delivery including placement in the room of choice, light assembly, and removal of all packaging debris. Ideal for high-end furniture purchases.

White Glove (No Assembly)

In-home delivery for pre-assembled furniture and rugs. Includes room-of-choice placement and removal of all packaging — a happy medium between full white glove and room of choice.

Room of Choice

Delivery brought inside and placed in the specific room the customer designates. No assembly, but ideal for large items that need precise room placement.

Threshold Delivery

Delivery to the first dry area of the home — entryway or garage. No unpacking or assembly, but convenient and safe drop-off just inside the door.

Doorstep Delivery

Delivery to the outside of the customer's door with no signature required. Ideal for lighter shipments where minimal contact is preferred.

Curbside Delivery

Delivery to the curb or driveway only. The customer handles it from there — perfect for situations where minimal contact is needed or someone will bring it in later.

B2B / Commercial

Delivery services tailored for commercial clients and trade partners. We deliver to businesses, warehouses, and designer studios with traditional dock-to-dock service.

Premium Offering

Metro Premier

A premium service program designed for partners who need elevated delivery experiences, priority support, enhanced communication, and white-glove execution that reflects the highest standards of their brand.

Enhanced delivery experience Priority service support Premium customer communication Brand-aligned white glove execution
Explore Metro Premier →
MP

Built for Premium Partners

Metro Premier helps brands deliver a more elevated final-mile experience, from scheduling and communication to in-home handling and customer care.

Warehousing & 3PL

Furniture Fulfillment Solutions, Built to Scale

Beyond delivery, Metropolitan offers full-spectrum 3PL services designed to store, manage, and fulfill your inventory — all under one roof. Whether you need short-term overflow space or a long-term logistics partner, we provide the flexibility and infrastructure to keep your operations moving smoothly.

MWD Warehouse Interior

Inventory Storage

Over 2.8 million sq. ft. of secure warehouse space nationwide for short-term or long-term furniture storage. Climate-controlled and monitored facilities keep products safe.

Order Fulfillment

Pick-and-pack and order fulfillment support at select facilities. Our team handles inventory pulls and carefully packages orders for shipment, with accuracy and protective packaging on every outbound piece.

Returns Management

Streamlined processing of returns and exchanges. We handle receipt, inspection, and condition reporting — then coordinate with you on disposition, whether that's return-to-stock, return-to-vendor, or outbound shipment.

Cross-Docking

Efficient transfer of incoming furniture directly to outbound delivery routes, minimizing storage time and speeding up the supply chain for faster delivery to your customers.

Professional Handling & Racking

Specialized equipment and racking systems designed for furniture. Large, bulky pieces are handled by trained staff using furniture lifts, pads, and racks to prevent damage.

Order Processing

Integrated order management from receipt to delivery. Our system manages orders, schedules deliveries, and provides status updates — reducing the administrative burden on your team.

Technology

Where White Glove Meets Smart Tech

At Metropolitan, we leverage cutting-edge technology to deliver seamless, transparent, and efficient logistics. Our platform features live order monitoring, branded tracking pages, and self-service appointment scheduling — empowering you and your customers with real-time updates at every stage.

1

Pinnacle OMS

Proprietary order management with automated bulk registration, BOL label printing, and client login. Integrates with Rithum, Shopify, Convey/P44, EDI, API, XML, and CSV.

2

Genesys-Powered Scheduling

Automated delivery prompts and real-time live tracking links sent to customers on delivery day — full visibility into team location and ETA.

3

WMS

Faster order fulfillment, improved exception handling, accurate processing, and increased supply chain visibility across all warehouse locations.

4

YMS — Yard Management System

Metropolitan's proprietary Yard Management System provides full visibility into inbound and outbound movements across the entire network. By centralizing arrival bookings and managing loading & unloading timelines, YMS ensures reliable delivery expectations for the end customer.

Connects With
Rithum Shopify Convey / P44 EDI API XML / CSV

Our centralized order data management ensures a unified view across all platforms — enhancing operational efficiency while delivering a consistently high-quality experience to your customers.

Coverage

Nationwide Delivery, Full 3PL at Key Hubs

We deliver white glove furniture across all 50 states through a network of 47 hubs and cross-docks. At five of those hubs, we also operate full third-party logistics — warehousing, cross-docking, and fulfillment under the same roof as delivery.

One partner for storage and final-mile, in the markets that move the most furniture.

Ready to Partner?

We Don't Just Move Furniture —
We Move Experiences.

Our white-glove delivery and 3PL services are built to reflect the care, quality, and trust your brand promises. Let's deliver excellence together.